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فرص عمل: YMY Agency تُعلِن عن حاجتها لموظفين للعمل في مجال خدمة الزبائن (customer service)
Join Our Customer Service Team!
YMY agency
Beirut, Lebanon
Full time
Are you a people-oriented individual with excellent communication skills? Do you thrive in problem-solving and providing exceptional assistance to others? If so, we want you to be a part of our dynamic customer service team!
Job Responsibilities:- Respond to customer inquiries, concerns, and requests via phone, email, and chat in a timely and professional manner.
– Provide accurate and detailed information about our services to assist customers.
– Troubleshoot and resolve customer issues, ensuring a satisfactory resolution.
– Maintain comprehensive knowledge of company policies, procedures, and offerings.
– Collaborate with internal teams to address customer needs effectively.
– Keep records of customer interactions and transactions.
– Excellent verbal and written communication skills.
– Empathetic and patient demeanor when dealing with customers.
– Strong problem-solving abilities and attention to detail.
– Ability to multitask and manage time effectively.
– Proficiency in using computer systems and customer management software.
– Prior customer service experience is a plus.
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