مطلوب عاملين/ت يوميين للخط الساخن (Hotline Daily Worker (2 days/week))

1. Acting as a point of contact with RI participants

• Receive calls on the RI’s Health hotline during the designated hours and fully document the communication on the complaints and feedback database.
• Receive referred complaints, requests, and feedback from RI’s field staff and other complaints channels and fully document them on the complaints and feedback database.
• Alert the Accountability and Safeguarding Coordinator of any major complaints or reportable incidents received through RI’s accountability channels.
• Ensure the confidentiality of information collected from participants

1. Documentation and Follow-up.

• In collaboration with the Accountability and Safeguarding team, s/he will follow and track and when needed receive complaints/ requests and feedback through the accountability channels.
• In collaboration with the Accountability and Safeguarding Team, maintain and regularly update RI feedback/complaint database tracker.

1. Conduct additional data collection efforts as needed:

• Support Accountability and Safeguarding Team in safe storage of hard and soft copy of data related to complaints, feedback; filing of all completed hard and soft copies; and securing information by completing database backups.
• Any other task as requested by the Accountability and Safeguarding Coordinator.

The Job Holder will be working from RI’s office in Beirut. S/He will work on a service agreement for a total of nine days to be agreed on.