الثلاثاء, يونيو 18, 2024
الرئيسيةوظائف شاغرة وفرص عمل في لبنان والشرق الأوسطوظائف شاغرة في قطر لدى المنظمة الدولية للهجرة (IOM): مطلوب مساعدين/ت للعمليات...

وظائف شاغرة في قطر لدى المنظمة الدولية للهجرة (IOM): مطلوب مساعدين/ت للعمليات (Senior Operations Assistant (Field Support))

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وظائف شاغرة في قطر لدى المنظمة الدولية للهجرة (IOM): مطلوب مساعدين/ت للعمليات (Senior Operations Assistant (Field Support))

معلومات الوظيفة:

المنظمة: المنظمة الدولية للهجرة في قطر – المنظمة الدولية للهجرة
الموقع: الدوحة
الدرجة: الدعم الإداري – الخدمات والدعم الإداري – بشكل عام لا حاجة للتعليم العالي
المجموعات المهنية:
العمليات والإدارات
الدعم الإداري
آخر مهلة للتقديم: 2024-04-16

اضغط هنا وقم بتحميل تطبيقنا الإلكتروني للوظائف والأخبار على مدار الساعة

JOB DESCRIPTION

Context

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Head of Office (CAS), and Movement Operations Manager (Field Support), and the direct supervision of the Operations  Officer/Airport, the Senior Operations.

للانضمام الى قناتنا على الواتساب لنشر الأخبار والوظائف على مدار الساعة اضغط هنا

التقديم الى الوظيفة:

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RESPONSIBILITIES

1. Coordinate a team or teams of up to a total of eight staff members undertaking field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of field support activities. 
2.   Coordinate the efficient and effective management of airport services, including care and verification of travel documentation; assistance with airport formalities; escorts for arriving and departing individuals; ensuring individuals with special needs or equipment receive appropriate support; and sending notifications using relevant systems. Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and onward movements, and ensure staff have adequate power and IT availability to complete their work. Handle all urgent issues as they occur and process relevant financial paperwork in coordination with IOM management. 
3.   Coordinate staff as they assist individuals at transit centers or third-party facilities throughout their stay. Coordinate with Movement Operations Officer to maintain an organized flow of individuals and their luggage through arrival and departure procedures at the facility; track relevant information regarding flight data and ensure team members are updated on departure times, delays and cancellations; work with staff to ensure luggage and medical checks are organized in an efficient manner; under the supervision of Movement Operations Officer, create the weekly shift schedule and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean environment; report regularly to management on long-stayers and other relevant issues, employing creative problem solving as needed to handle problems. In coordination with Movement Operations Officer handle financial paperwork. 
4.   Coordinate timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.   
5.   Coordinate pre-departure formalities including but not limited to counselling, travel loans, luggage, prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions with individuals staying in facilities on cleanliness, litter and hygiene.  Ensure all posters and informational messages are up-to-date and placed in visible locations.  
6.   Provide oversight at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or management if issues arise. 
7.   Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, supervising staff as they ensure the identity verification, readiness and organization of individuals being transported, and preparing and supervising relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and that staff members arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
8.   Coordinate and/or provide pre-screening, pre-departure orientation and selection mission support, medical processing support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, IOM facilities and third-party facilities or during transport by air, ground or water. 
9.   Under the close supervision of Movement Operations Officer, liaise as needed with other Teams and Units in IOM COUNTRY and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the Movement Operations Officer and keep supervisors immediately informed of any issues that arise.
10.   As needed, and under the close supervision of Movement Operations Officer, assist with financial activities related to movement operations, such as petty cash payments and reports. 
11.   Train Field Support Team members as needed to efficiently and effectively manage their work, conduct quality assurance, and to monitor and guide other Field Support staff members and activities. 
12.   Alert Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
13.   Perform such other duties as may be assigned.

QUALIFICATIONS

Education
  • Six years of relevant working experience with secondary [high school] education; 
  • Four years of relevant working experience with Bachelor’s degree from an accredited institution. 
Accredited Universities are those listed in the UNESCO World Higher Education Database.
 
Experience
  • Prior Movement Operations, transportation-related and/or management experience a strong advantage.
Languages
 
Fluency in English is required.

Working knowledge of Arabic is desirable.

Required Competencies

Competencies will be assessed during the selection process. – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

– behavioural indicators (Level 2)

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

– behavioural indicators (Level 2)

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

  • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  • This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
  • This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
  • IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  • IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
للانضمام الى مجموعتنا لنشر الوظائف عبر الفيس بوك اضغط هنا

التقديم الى الوظيفة:

للتقديم الى الوظيفة اضغط هنا – Apply Now

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